Support
Our team helps you connect your SMS provider, configure permissions and send your first campaign.
Phone / WhatsApp
Hours
Weekdays 09:00–18:00, Saturday 10:00–14:00 (Turkey time, UTC+3). We reply within one business day.
Inside Bitrix24 you can also open SMS by CBN → Support and send a request; your portal address and account status are attached automatically (never passwords or API keys).
Frequently asked questions
How do I connect my SMS account?
Open the Application, go to Accounts → Connect account, choose your provider and enter the API credentials from your provider's panel. Sender IDs and balance are fetched automatically. Verimor requires the server IP to be allowed in its panel; Kobikom uses an API token.
How do I send SMS from a CRM card?
Each connected account becomes an SMS provider named “SMS by CBN – Provider – Sender ID”. Choose it when writing an SMS in a CRM card or in an automation rule. The default provider is set in CRM → Settings → SMS providers.
Can I see whether a message was read?
SMS has no read receipts. The operator's delivery report (delivered / not delivered) is shown within a few minutes on the Messages and Statistics screens.
How do I send commercial (İYS) messages?
On the Bulk SMS screen choose the İYS recipient type (individual or merchant). For providers other than Verimor, enter your İYS brand code in the account settings.
Why can't an employee see an account?
Users who are not Bitrix24 administrators only see what is allowed in Settings → Access permissions. Add a rule for the user or their department.
How much does it cost?
The Application is free. SMS messages are billed by your SMS provider under your own contract.
How do I remove the Application and my data?
Uninstall it in Bitrix24 (Applications → Installed). If you choose to delete data, it is removed immediately; otherwise it is deleted automatically after 30 days. See the Privacy Policy.