License Agreement

Last updated: 10 October 2026

This License Agreement (the “Agreement”) is between Çobaner Medya İletişim Ltd. Şti., operating under the brand CBN Tech, İstanbul, Türkiye (“CBN”, “we”), and the organisation that installs the SMS by CBN application (the “Application”) on its Bitrix24 account (the “Customer”, “you”). By installing or using the Application you accept this Agreement. If you do not accept it, do not install the Application or uninstall it.

1. The Application

The Application connects the Customer's Bitrix24 account with SMS services that the Customer has contracted directly with third-party SMS providers (currently Netgsm, Verimor, Mutlucell, İleti Merkezi and Kobikom, together the “SMS Providers”). It lets the Customer send SMS from Bitrix24, manage sender IDs, view balances and delivery reports, send bulk messages and manage user permissions. The Application runs on servers operated by CBN and is used through the Bitrix24 interface.

2. License

CBN grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable license to use the Application within the Customer's Bitrix24 account for its internal business purposes for as long as the Application is installed. The Application is provided free of charge. CBN may introduce paid features in the future; such features will only apply after clear notice and the Customer's separate acceptance.

3. Third-party services and costs

• The Customer must hold its own valid agreement with each SMS Provider it connects. All SMS fees, credits, taxes and other charges are billed by the SMS Provider to the Customer under that agreement. CBN does not charge for messages and is not responsible for SMS Provider prices, outages, delivery, refunds or account suspensions.
• The use of Bitrix24 is governed by the Customer's agreement with Bitrix24. CBN is not responsible for the availability or changes of Bitrix24 or its APIs.
• Netgsm, Verimor, Mutlucell, İleti Merkezi, Kobikom and Bitrix24 are trademarks of their respective owners. The Application is an independent integration and is not endorsed by or affiliated with them.

4. Customer obligations

• The Customer is solely responsible for the content of the messages it sends, for selecting recipients and for having a lawful basis and, where required, the recipients' consent.
• The Customer must comply with all applicable laws, including Turkish Law No. 6563 on the Regulation of Electronic Commerce and its regulations on commercial electronic messages and the Message Management System (İYS), Law No. 6698 on the Protection of Personal Data (KVKK), the EU General Data Protection Regulation (GDPR) where applicable, telecommunications rules and the policies of the SMS Providers.
• The Customer must not use the Application to send unsolicited, misleading, fraudulent, illegal, harassing or harmful content, to attempt to bypass sender ID or İYS controls, or to interfere with the Application, its servers or other customers.
• The Customer is responsible for keeping its SMS Provider credentials and Bitrix24 accounts secure and for the actions of its users, including the permissions it grants inside the Application.

5. Data protection

When processing personal data contained in the Customer's Bitrix24 account and messages, CBN acts as a data processor on behalf of the Customer, who is the data controller. Details are set out in the Privacy Policy, which forms part of this Agreement.

6. Availability and support

CBN will use reasonable efforts to keep the Application available and to correct errors, but does not guarantee uninterrupted or error-free operation. Maintenance, updates, failures of SMS Providers, Bitrix24, networks or hosting providers may cause interruptions. Support is provided by e-mail at destek@cbntech.com.tr, by phone at +90 507 696 54 86 and through the Support page of the Application, on weekdays 09:00–18:00 and Saturdays 10:00–14:00 (Turkey time, UTC+3), excluding public holidays.

7. Intellectual property

The Application, its source code, design and documentation are owned by CBN and protected by law. The Customer may not copy, modify, reverse engineer, resell, rent or create derivative works of the Application except as permitted by mandatory law. The Customer retains all rights to its own data.

8. Disclaimer of warranties

To the maximum extent permitted by law, the Application is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement. CBN does not warrant that any message will be delivered or delivered within a particular time.

9. Limitation of liability

To the maximum extent permitted by law, CBN shall not be liable for any indirect, incidental, special or consequential damages, loss of profit, revenue, data or business, or for SMS charges, fines or claims arising from messages sent by the Customer. Because the Application is provided free of charge, CBN's total aggregate liability arising out of or in connection with this Agreement is limited to 1,000 Turkish lira. Nothing in this Agreement limits liability that cannot be limited under applicable law, including liability for gross negligence or wilful misconduct.

10. Suspension and termination

The Customer may terminate this Agreement at any time by uninstalling the Application. CBN may suspend or terminate access if the Customer breaches this Agreement, if required by law, an SMS Provider or Bitrix24, or to protect the Application or other customers; where reasonable, CBN will notify the Customer in advance. CBN may discontinue the Application with at least 30 days' notice. After termination, data is handled as described in the Privacy Policy.

11. Changes

CBN may update this Agreement. The current version is always available at sms.cbntech.com.tr/legal/terms. Material changes will be announced in the Application at least 15 days before they take effect. Continued use after the effective date means acceptance of the updated Agreement.

12. Governing law and jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. The courts and enforcement offices of İstanbul (Çağlayan) have exclusive jurisdiction, without prejudice to mandatory consumer protection rules.

13. Contact

Çobaner Medya İletişim Ltd. Şti. (CBN Tech), İstanbul, Türkiye
E-mail: destek@cbntech.com.tr · Phone: +90 507 696 54 86 · Web: cbntech.com.tr